"Linda 28th Feb '08 I find ..."

About: Northwick Park Hospital

(as a relative),

What I liked

Linda 28th Feb '08

I find that when I need to phone to change a clinic appointment made by return of letter I can never get anyone to answer the phone number on your standard letter! I am luck in as much as I do have a direct line number to the department in question who are always helpfull in rearrange the appointment.I think that if you left the system to the old way where you could make the appointment before you left the hospital and know it as in school holidays or suitable to ones own diary rather than wasting time and phone money having to rearrange appoitment made by yourselfs

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Response from Northwick Park Hospital

I am writing in response to your message on the NHS choices website and I was concerned to learn of the experience you have described. Your comments are important to us and we would like to investigate the issues you have raised.

If you are happy for us to correspond with you directly about these issues, please contact us by calling 020 8869 2026. If you do not wish to contact us, please be assured that we will still pass your comments onto the relevant manager so that they can initiate an investigation. Thank you for taking the time to the contact The North West London Hospitals NHS Trust.

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