"Behaviour/attitude of front liners (receptionists/clerks) in 219 upper tooting GP surgery"

About: NHS Wandsworth CCG

(as the patient),

A front line staff in this GP surgery has been not accommodating since I sought services from this GP surgery. I place this story for the main reason that it has not been only me who has observed or in contact with this staff's behaviour/attitude. I mentioned, not only me, as I also noted/observed from other service-users/customers of any age (while in my seat or in the queue, waiting for my turn to be dealt with) that she has a tone of voice, handling explanation or any conversational approach to anything to anybody with an abrupt and unfriendly manner.

I did discuss this with her over certain incident (impromtu while she was dealing with my query) but she still did not even acknowledge that she already appeared to be rude and unfriendly. Even in any telephone conversations (if she's the one who'll accept the call), she appears to be crudely rude in any aspect of telephone courtesy.

Take into account that she has worked to this GP surgery for quite a while and she hasn't changed. This story is just a part of it. I did also send an e-mail and written letter of complaint to their GP surgery manager for their action and response. (Still waiting for their response and action).

I believe that all service-users/customers should be given utmost respect in the form of courtesy and kindness in any approach/manner from any public servants' domain. I, as a public servant myself, I cannot imagine how each and every patient will get well with this kind of GP front liners' atmosphere.

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