"poor poor service"

About: Russells Hall Hospital

Anything else?

Visited the hospital with my daughte today. went to the outpatients clinic. her appointment time was for 1.30pm when we got there nobody was on the desk to book her in. it turns out that all the other appointments were for the same time & there was at least 50 people in there!! i know its not rocket science but why give her an appointment time then expect usto wait god kbows how long!! Walked out in disgust.

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Response from Russells Hall Hospital

Thank you, Andy, for posting your feedback about your experience of our hospital. We aim always to offer our patients the highest standards of care and we would like to apologise if we fell short of those standards on this occasion. It is not usual to find nobody available at reception to book patients in for their appointments. We have looked into our staffing levels around the time of your visit and it looks like our receptionist was taken sick and so, unfortunately, was her replacement. While we were in the process of finding someone else to cover reception duties, some patients did experience unacceptable waiting times, and for this we must apologise. It is not our practice to give all our outpatients the same appointment slot: there are usually three people booked per appointment as there are three doctors in attendance. In addition, a second orthopaedic clinic is managed within the same vicinity and again more than one patient can be given an appointment at the same time as there is more than one clinician supporting the clinic. Unfortunately matters out of our control, such as sickness absence, do occasionally mean longer than usual waiting times.

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