"My mam has just had heart by pass surgery"

About: The James Cook University Hospital

Anything else?

My mam has had heart by pass surgery yesterday. The staff were excellent and filled you full of confidence prior to operation and after the operation she was in cicu where the staff were pleasant and very helpful, nothing was a problem and they introduce themselves by name. My mam described the surgeon and operating staff as true gentlemen. Made a lasting impression. Thank you. D C.

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Response from The James Cook University Hospital

Thank you for your feedback regarding your mother, and the treatment she has received from The James Cook University Hospital. I am pleased to learn your mother's experience was a positive one during her stay in hospital and that the staff were helpful. I shall certainly forward your kind words to the staff within the Cardiology Department and I am sure they will be very pleased to read them. It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk Please pass on my best wishes to your mother. I hope she is recovering well Yours sincerely Mrs Linda Oliver Patient Experience Co-ordinator

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