"The nursing staff were terrific. ..."

About: Chase Farm Hospital

(as a relative),

What I liked

The nursing staff were terrific. I have rarely felt so supported.

What could be improved

Doctors were hard to contact and therefore details of treatment and diagnosis remained a mystery. This delayed transfer to a specialist stroke hospital by two days because the consultant was not available to sign a form. I also watched one cleaner clean the entire ward with the same cloth, not a great cross-contamination procedure.

Story from NHS Choices

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