"Hip Replacement in the Derwent"

About: Royal Bournemouth General Hospital

Anything else?

Overall the treatment I received was excellent and my recovery was far quicker than I had expected. The nurses were cheerful and kind and the food very good. One criticism is that on the only occasion I needed to use the bell for help to get to the toilet, the day after the operation, I did not get any response for several minutes and had to make my own way. I recognise that the nurses were very busy but some system is needed to give priority to immediate post op patents.

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Responses

Response from Royal Bournemouth General Hospital

Dear Ray Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide. I am sorry to hear that the response time to the call bells was not as prompt as it should have been and we are currently looking at ways to improve this across the trust. Thank you for noting our high standards of care and that our nurses were kind and cheerful. I am pleased that you also found the food to your liking. We will share your feedback with the relevant staff who will be delighted. Please contact our Patient Advice & Liaison Service (PALS) office on 01202 704886 if you wish to discuss your experience further. Thank you again and hope you have a speedy recovery. Sue

Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Ray

Thank you for taking the time to give us your feedback. We take all feedback very seriously and use it to inform improvements to the services we provide.

I am sorry to hear that the response time to the call bells was not as prompt as it should have been and we are currently looking at ways to improve this across the trust.

Thank you for noting our high standards of care and that our nurses were kind and cheerful. I am pleased that you also found the food to your liking.

We will share your feedback with the relevant staff who will be delighted.

Please contact our Patient Advice & Liaison Service (PALS) office on 01202 704886 if you wish to discuss your experience further.

Thank you again and hope you have a speedy recovery.

Sue

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