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outpatient trying to see my consultant

Posted By stoma boy

"outpatient trying to see my consultant"

About: Tameside General Hospital / Colorectal surgery

(as the patient),

Trying to get a check up on my ileostomy because I think I've damaged it.

First tried reception where a lovely lady said I need to speak to my consultant's secretary. She politely connected my call for me then to reach an answer machine telling me that they are on annual leave and gave me an alternative number. I tried that and the line went dead. So I started again at the reception and around again with the same result. In this day and age, surely they should cover such a vital role with a real person and not an answer phone? Or is it just me who thinks that?

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust 10 years ago
John Goodenough
Director of Nursing,
Tameside Hospital NHS Foundation Trust

Submitted on 18/06/2013 at 12:48
Published on Care Opinion at 13:04

Thank you for contacting the Trust regarding this issue. We will make sure this issue is fully investigated.

Kind regards

John Goodenough

Director of Nursing

“Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk”

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