"when ringing to get help, you are met with..."

About: Darlington Memorial Hospital

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i rang tried to speak to a & e got patched through to the wrong dept, tried to explain my self . hung up on me. Tried again same again, glad im not having a heart attack.

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Responses

Response from Darlington Memorial Hospital

Thank you for providing feedback on the difficulties you experienced when trying to contact the Accident and Emergency Department at Darlington Memorial Hospital. I am very sorry to hear of the problems you encountered.

I am unsure from your comments which telephone number you were ringing, but would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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