"Took 5 weeks to get an appointment"

About: Telford referral and quality service (TRAQS)

(as a service user),

Appointment time was adhered to, but it took 5 weeks to get the appointment.

Staff was friendly, and helpful. Treatment at Newport Physio Clinic has improved my mobility.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for your feedback.

I am sorry that you had to wait 5 weeks for an appointment at Newport Cottage Hospital Physiotherapy Clinic. However, this is not within TRAQS control as the clinics are managed by the physio team at Newport Cottage Hospital. The wait for a routine appointment does fluctuate depending upon the number of patients waiting for treatment and the number of physiotherapists available to treat the patients.

As I am sure you can appreciate this sometimes means that patients have to wait a little longer than they would like due to circumstances beyond TRAQS control.

Thank you again for taking the time to contact TRAQS

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