"The Endoscopy Experience"
About: Castle Hill Hospital Castle Hill Hospital Cottingham HU16 5JQ
Right from the moment my husband and I arrived in the Endoscopy unit, we were made to feel very welcome and cared for. We arrived at the beginning of the day and all staff took time to say good morning as they walked around.This feeling stayed with me all the way through the procedure to the moment I was discharged. Not once did I feel I was being ignored. Everything was explained with great care and attention and I was given plenty of opportunities to ask questions.,
The Endoscopy process is not (and I guess, never will be) a pleasant experience but I felt that all members of the team did everything possible to make it comfortable.
Well done also to providing a clean, tidy and well designed area which added to the whole experience.