"Hospital Feedback"

About: Eastbourne District General Hospital

Anything else?

Hi

I came into the ward at eastbourne with kidney stones after one day I went down for surgery all went well until I was ready to leave

I noticed that the toilets and showers were disgusting covered in blood and urine the wards were beyond dirty even my parents commented on the dirty ward and ripped bed sheets

On my discharge I was told by my consultant that a stent I had put in would be removed in seven days as I was at risk of infection due to having no spleen I left the ward and phones up the ward six days later to be told that I would get a letter I explained that I was told by the consultant that it needed to come out in six days my mother was with me when this was discussed

Saw my doctor who tried to deal with the doctors at eastbourne hospital to get the stent removed they basically ignored him what a joke of a hospital

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Responses

Response from Eastbourne District General Hospital

We're very sorry to hear about your concerns. As a Trust we are committed to giving the highest quality of care to our patients. We're therefore concerned to read your comments. We would like the opportunity to discuss your enquiry more fully and to apologise in person for the fact that your experience was poor. We would appreciate it if you would be willing to contact the Patient Advice & Liaison Service (PALS) on 01323 435886 or by email on PALSE@esht.nhs.uk.

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