"No dignity or respect by doctor in A&E"
About: West Middlesex University Hospital West Middlesex University Hospital Isleworth TW7 6AF
Although it was over a year ago, the experience still haunts me. My 86 year old father had to be taken to A&E as his catheter was blocked and causing him great discomfort. As he had prostate cancer the district nurses would not get involved with this. He was a few weeks away from death at this point and the hospital had sent him home to spend his last days there with his family around him. He was in great pain, as the cancer had spread in his body. The wonderful ambulance staff looked after him and tried to ease his pain the best they could before taking him to the ambulance, and the situation was quickly rectified by a nurse once we had reached A&E. We then had to wait for a doctor to agree he could be sent home. That's all they had to do. My dad was in excrutiating pain and we just had to wait, and wait, and wait. I approached a doctor (who I can still see to this day) and he told me my father wasn't going to be seen any time soon. He was very rude and arrogant, how dare I ask! I asked again only to be snapped at by him. I told him my father was dying but he just walked away from me. I spoke to a nurse and told her I was going to take my father home some how. I didn't know how at that point as he couldn't walk or even sit. She asked the nurse in charge of A&E to intervene. He was very understanding and said he'd arrange transport straight away. It did take another 2 hours before my father was back home. God knows how long we would have waited otherwise. What an awful experience for my father to go through, having worked all his life, fought for his country and then to be treated in such a manner by an arrogant person, who I hope never to see again.