"Hospital Feedback."

Anything else?

Recently went in for a small routine operation. Appointment was at 11.30am was not seen until 4.30pm. Ward nurses are pathetic. They got defensive and rude, when I asked what was the reason for the delay, they do not communicate to you.

When I got into surgery, they apologised profusely for the delay & stated it was the staff nurses who delayed the surgey. They (the surgery) had been waiting for me since 12.30pm, but the nurses delayed sending me down.

When I question this with the nurses, they came out with all sorts of pathetic excuses. Poor communication, poor service and incompetent nurses in the day unit. The counter staff are equally ignorant.

On the plus side, the hospital is nice.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very sorry to hear that you are unhappy with your experience whilst being cared for in our hospital. This is not the sort of experience we would want anyone to have whilst under our care. We take poor staff attitude very seriously and have robust mechanisms in place to address areas of poor practice. We are therefore very grateful to you for bringing this to our attention. The Matron for the area you stayed in is very keen to talk to you so that she can understand more about what has happened and deal with it appropriately.

If you would like to discuss this with the Matron please make contact via our Patient Advice & Liaison Service (PALS)

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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