"great medical secretaries"

About: Royal United Hospital

Anything else?

My mother was admitted under the care of the gastroenterologists just over a year ago and sadly died about 7 weeks later having spent all but 3 days of that time in the RUH. I had many contacts with the medical secretaries who answered the phone, or responded to answer phone messages, quickly and did what they said they would do. Their phone manner was perfect. My father has recently been referred to the Urologists; I have phoned the Urology secretaries once and had the same experience.

If you have a Chairman's Award I would nominate the Gastroenterology Secretaries.

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Responses

Response from Royal United Hospital

Dear sir/madam. Thank you for your kind words. We do indeed have awards for which candidates can be nominated by members of the public. You can find all the details on our website, www.ruh.nhs.uk. We will also ensure your comments are passed to Gastroenterology and to the Chief Executive's office.

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