"How do the patients cope?"

About: Heartlands Hospital

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My elderly confused mother was admitted after a fall and rescue by the Police. Visiting her for two weeks I noticed her breathing became painful and her chest rattled. I reported this often to the staff who checked their notes to say there was no problem and I kept asking for this to be addressed. On the day I was told she was medically fit for discharge I was also told she had contracted hospital acquired pneumonia. I was told she was incontinent. She is frail and had mobility issues......she was left in her mess as the staff were too busy to care for her as other patients were no doubt in acute need. On her discharge the notes said she had no hearing issues. Her one hearing aid went missing on the ward and the other had a failed battery ....I noticed after a week. In an acute medical ward with infections the tea attendant did not wash after taking cups from patients and handing them out. Mum's glasses went missing as did her walking stick. Some staff were very kind. Others aggressive in their stress. She thought she was in the Workhouse, her childhood fear.

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Response from Heartlands Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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