"services"

About: Peterborough City Hospital

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My wife and I and my wife's mother was called to A&E by a doctor to see a Consultant who was in the resuss unit, this was an emergence, we waited in a line of people explaining in a foreigne lauguage that they had been to Cambridge hospital. I approched the security officer behand a desk who sat next to a police women. I said to him that we had been called to the hospital and that mt brother-in-law law was dieing, he shrugged his shoulers and said that we had to wait in line. I'm sorry but I feel very anger and you showed no respected. In fact when we spoke to the doctor. My brother-in-law had passed away. Thank you very much. we do not want an apology, just a better service.

James R & Linda Hoggett

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Responses

Response from Peterborough City Hospital

We sincerely apologise for what you, your wife and your mother-in-law experienced when you arrived at our Emergency Department reception.

Please be assured that these comments will be passed back to the department and relevant managers to ensure action is taken to prevent this from happening again.

Thank you for taking the time to feedback these comments to us.

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