"I attended Outpatients Dept 2 ..."

About: Crawley Hospital

(as the patient),

What could be improved

I attended Outpatients Dept 2 on Thursday 27 March 2008 with a 15.50 appointment...I was finally seen by the medical team at 19.25,over three and a half hours later. I have absolutely no complaints about my Dr and their team,the consultation was first class and very thorough.Surely something should be done on the admin side to stop the overbooking of appointments to prevent the re occurence of this again.I think a wait of over 3 hours is unacceptable and should be looked into as to the cause...some 40 appointments had been made for this clinic.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Crawley Hospital

Thank you very much for your appreciation of the care you received at East Surrey Hospital.

We are very sorry to hear of the long wait experienced and would be very keen to hear directly from you so that we may investigate the specific issues raised through our formal complaints process. Contact details: The Chief Executive, East Surrey Hospital, Canada Avenue, Redhill, Surrey, RH1 5RH.

  • {{helpful}} of {{total()}} people think this response is helpful