"11 out of 10 for Endoscopy Unit"

About: City Hospital campus / Gastroenterology

(as the patient),

GP referred me to Endoscopy for tests due to stomach problems.

I go my initial assessment appointment within 10 days. This was as pleasant an experience as could be expected, the staff were all friendly and I only waited about 10 minutes after my appointment time.

I was then referred for a colonoscopy. My appointment came through within a week and I was seen a further four days after that.

I was made very welcome and comfortable by the staff. The test was explained in easily explained terms by a very pleasant young lady who managed to interject some humour. I went in for my test almost immediately after arriving.

The test itself was fairly unpleasant, but was made better by the staff explaining each step. All complete within half an hour and followed by tea and biscuits whilst I recovered and awaited my lift home.

A very well earned 11 out of 10 for the Endoscopy Unit. Thank you very much.

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Response from Jessica Haggett, Patient Experience Officer, Communications, Nottingham University Hospitals Trust

picture of Jessica Haggett

What lovely feedback. It’s great to hear you had such a positive experience in our care. We know how important it is to patients that they are kept informed at every step of their treatment. We’re pleased to hear we are getting this right and the difference it’s making to the experience of our patients. I will of course ensure that your kind words are shared with colleagues in the Endoscopy Unit. Our staff awards, called NUHonours Awards, open to nominations early June. If you would like to nominate a member of staff or team who stood out to you, please visit our website at www.nuh.nhs.uk or call 0115 9691169 x76027.

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