"A&E Treatment"

About: North Tyneside General Hospital

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I wish to thank the staff in the A&E department, especially the Dr we saw. My daughter came into A&E with severe pain (after being transferred from Northern Doctors). The treatment she received was first class. Blood tests were taken & x-rays given as thought she may have kidney stones. On receipt of the x-ray results they were still not sure if she had a stone or not so as a precaution they arranged to transfer her to the Freeman as they have a Urology department. It came to light that she had a very bad infection but also her kidney wasn't draining correctly. Thanks to the quick action of North Tyneside/Freeman she's recovered fine. Nothing seemed to be a bother to any of the staff. The service we received was a million times better than what we have received from Wansbeck in the past.

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Responses

Response from North Tyneside General Hospital

Dear Sir / Madam, I'm so glad your daughter is recovering well. I imagine this was a very frightening experience for you all. Thank you so much for getting in touch to say how delighted you were with our care. Our teams in A+E work incredibly hard every day. Their aim is to provide the very best care for each and every patient they see. We understand how hard it is to witness the pain of a family member and so I'm delighted all your expectations were met as a parent, and that we were able to ensure that your daughter received the help she needed in a timely fashion. Your kind and thoughtful words will be very gratefully received by the North Tyneside team. With best wishes, Annie Annie Labverty Director of Patient Experience.

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