"Good out of hours care"

About: Harmoni / NHS 111

(as the patient),

I have used the Harmoni out of hours service several times over the past 4 years when I have really needed to see a Doctor that day. I have always found it to be a really efficient service.

After someone takes all your medical information I was told a Doctor would ring me back within the hour which has always happened. When they are satisfied that it is an urgent need they then direct you to the nearest Harmoni clinic for an appointment usually within a couple of hours.

On all the occasions I have seen a doctor it has usually been at the weekends or Bank Holidays for a chest infection which has required antibiotics.

This service is so vital when you cannot see your GP and I have always received good caring treatment.

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Responses

Response from Amanda Mayo, NHS 111 Service Director, Harmoni

I am delighted that you have found the out of hours service provison by Harmoni efficient and effective. Harmoni are committed to providing high quality care to all users of our services and we encourage feedback from users to ensure we are able to continuously improve our services. Thank you for taking the time to post your views on this website.

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