"Using 111 service for the first time"
Posted by olliewombles (as ),
My husband passed out and fell at home, when he came round his breathing was laboured. I phoned 111 for advice and spoke to a nurse who listened, was reassuring, helped me focus and not panic & helped make the decision as to the best place to go for treatment. In this instance an ambulance was called by 111 staff.
Unfortunately communication broke down between 111 service & the ambulance service. The ambulance crew were given the wrong house number (luckily only next door) and the wrong name. They thought I was a nosy neighbour when I came out to meet them!
Ambulance care excellent.