"Cancelled appointment in March heard nothing since"

About: Queen's Hospital, Burton Upon Trent / Ophthalmology

(as the patient),

Keep getting appointments cancelled last minute for the eye clinic - when it run privately this NEVER happenned at all to me

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Response from Queen's Hospital, Burton Upon Trent

We are very sorry to hear about the cancelled appointments which have caused you such inconvenience. We do welcome all feedback as it allows us to identify areas where we need to improve. To enable us to fully investigate the reasons for the problems you have suffered, we would encourage you to contact our Patient Advice and Liaison Service with further details. This can be done via 01283 593110 (voicemail for out of hours calls) or email: pals@burtonft.nhs.uk. Thank you again for taking the time and trouble to make us aware of this issue.

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