"Making a complaint and receiving no reply"

About: Good Hope Hospital / Radiology

(as the patient),

I don't imagine you will publish my story.

I was assaulted and abused by a rude, uncaring radiographer at Good Hope Hospital in April 2013.

I wrote a letter of complaint to the Chief Executive a few days later. To date, I have not even received an acknowledgement and information about how my complaint will be dealt with.

There is no clear complaints procedure laid out in this website, which is unacceptable.

There is little point in only wanting nice stories from patients and ignoring those who are dealt with so badly they are in pain for 2 weeks and traumatised by their experience.

If I hear nothing in 24 hours I am going to go public with my complaint because I am so angry that I have been ignored.

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Responses

Response from Simon Jarvis, Head of Patient Engagement, Heart Of England NHS Foundation Trust

picture of Simon Jarvis

Thank you for your posting and I am so sorry you have not had a response to your complaint letter. To enable us to thoroughly investigate your concerns please can I ask that you make contact with our confidential Patient Services team on 0121 424 0808 or email our Deputy Head of Patient Services, Margaret Mitchell on: margaret.mitchell@heartofengland.nhs.uk.

Best Wishes

Simon Jarvis

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Response from Good Hope Hospital

Dear Sir/Madam, I would be more than happy to assist you with your complaint.

My name is Carolynne Scott, Head of Operations at Good Hope Hospital. If you would like to email me carolynne.scott@heartofengland.nhs.uk or telephone me on 01214249689 I will establish where your original complaint is and provide you with a response.

I look forward to hearing from you.

regards

Carolynne Scott

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