"Locala Walk in Centre at Dewsbury District hospital"
About: Dewsbury & District Hospital / Accident and emergency Dewsbury & District Hospital Accident and emergency Dewsbury WF13 4HS Locala Walk in Centre Locala Walk in Centre Dewsbury WF13 4HS
Posted by pandora (as ),
I attended the walk in centre 3 weeks ago at Dewsbury District Hospital and during the short wait for my turn, I observed the behaviours of A&E staff and Locala walk in centre staff and noticed a real difference in the customer service given.
The A&E staff I saw seemed grumpy and impatient when calling for patients and came accross as unfreindly and frankly not bothered and put out. While the walk in centre staff were welcoming, freindly and extremely pleasant.
The huge contrast in the way the staff came accross made me grateful that I didnt need A&E treatment. I felt sorry for anyone attending A&E and would like to highlight this so that steps can be taken to improve customer service to all those attending Dewsbury A&E wether that be for the walk in centre or Accident & Emergency department.