"Very happy with NHS 111"

About: NHS Direct NHS Trust / NHS 111 Salford Royal / General medicine

(as the patient),

Rang the 111 service this weekend and was extremely happy with the level of service and care.

Woman on the phone was very thorough and very helpful with advice. I was dealt with in a matter of 15 minutes and then my problem was sorted.

Brilliant service!

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Response from Salford Royal

Thank you for your comments, although the 111 Service is not provided by Salford Royal. I am sure if you contact the NHS Choices Help Desk following the link at the bottom of the Choices homepage, they will be happy to assist you in redirecting this positive feed back.

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Response from David Foord, Head of Clinical Governance, NHS Direct

Thank you for taking the time to provide this feedback, it is important to us to help us improve our services. I am sorry it has taken until now for me to respond; the kind people at Patient Opinion have only recently mapped feedback posted here on our NHS 111 services to our NHS Direct profile to allow me to do this.

It sounds like you had a good experience of calling 111 and I am glad your problem was sorted so promptly. I will share your feedback with our front-line staff as they benefit greatly from hearing the positive messages from people who use our services.

David Foord

Head of Clinical Governance

NHS Direct

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