"My Whole Hospital visit....."

About: Basildon University Hospital

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I am not normally the one needing Care, usually the Carer. So finding the tables turned wasn't fun. However, from the moment the paramedics turned up in the Ambulance, I started to feel as though I was in safe hands.

The Staff in A&E were wonderful, making me feel as much at ease as possible. Keeping me well informed as to what was happening and what to expect . The whole tone being light and friendly, the staff banter being extended to me and my husband. Nothing was too much trouble, and I was never made to feel awkward at all.

Unfortunately I waskept in overnight, needing a CT scan, to check what little brain there is in there! Again, all was explained to put me at my ease. Eventually I was transferred to Bulphan ward where, at 3.30 in the morning, I was greeted by a nurse saying Welcome Caroline.

Fortunately I didn't have to stay more than the one night, But would feel confident of good care should I need to go in again. Thank You Everyone.

Story from NHS Choices

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Responses

Response from Basildon University Hospital

We have noticed that a number of comments posted on the NHS Choices some time ago did not receive a posted response from the Trust, for which we offer our sincere apologies.

We would like to assure you that at the time your comments were posted they were shared with the relevant departments.

Feedback from patients and/or their relatives/carers is always welcomed (negative or positive) whether it is showing appreciation for the care and treatment received or expressing concerns or offering suggestions to improve practices at the hospital.

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