"short term care on ward 1"

About: Hull Royal Infirmary

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was on this ward 5 nites as i had to go on a drip for 6 hours a day over three days, i was on a ward with 3 other beds and patients were coming and going . one patient a woman kept having fits and i kept calling the nurses if they were bad and one morning the lady was real upset having loads of spasms she couldnt speak and was numb down her right hand side . i raced to get help and the cleaner said to get a nurse and whaen i found 1 she said there are nurses at that end of the ward so she didnt want to help. i ran back to the lady and rang the buzzer and comforted her till a nurse arrived . what great service eh.i went to toilet and a patient had messed it up with excrement so i told a nurse and when i went next morning it was still there :(. the morning i came home the nurse just popped her head round the corner real abrupt and rude and said doctors dont want to see you go home now and this was in front of everybody. i asked for a sick note and " no you dont get one" i asked for my discharge papers " they are ready you can go home now" i was in tears i got dressed and still had a canular in my arm so i asked the auxilary to take it out for me and they came to strip my bed and this auxilary said i was still there but they still did it so i asked for my discharge papers and they said they would post them as i would be waiting ages. i was told they were ready . i walked out and got the bus home as i didnt want to hang around waiting for my sisiter to pick me up as i felt so humiliated.some nurses were lovely but one had no heart and why she does nursing i dont know it must be for the money as she does not have a caring bone in her body

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Response from Hull Royal Infirmary

Many thanks for placing your posting on the Patient Opinion website. We are so very sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, or indeed any other concerns you may have with our Hosptial, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services.

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