"Inclusion Matters"

About: Inclusion Matters Liverpool

(as the patient),

Not just a name. From the beginning I was made to feel comfortable but more importantly I was treated as an individual. The whole experience was tailored to my needs and wants, which in an age of rinse and repeat, x+y=b, was very refreshing and made me all the more confident that I was in the right hands.

If only the rest of the system would take note instead of going down the route of making us feel like cattle. Obviously I am not naive enough to think I am cured but what I am is somebody who, thanks to inclusion matters and their staff, now has a great understanding of my illness and a confidence in using that knowledge. Most importantly I now have the power to help myself and for that I am incredibly grateful.

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Heather Clarke, Manager, Inclusion Matters

Dear Frank Spencer

Thank you very much indeed for this feedback, it is really helpful and very rewarding for our staff to know their work is appreciated. I wish you well and really pleased we were able to give you such a positive experience.

Heather Clarke

Operational Manager

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story