"my mums experience in queens."

About: Queen's Hospital (Romford)

Anything else?

my mum went into A&E on friday 1st march with a chest infection.after seeing two doctors it was decided that she had fluid on her lung.she was moved to a ward where she rapidly went down hill.the medication made her constipated and because she had a chest drain in was unable to get herself to the bathroom.she kept asking for an enema as she was very uncomfortable.we kept asking for 3 days and was eventually told that she had been given 1 the day before but that she had just forgotten shed had it done! after 2 weeks they diagnosed deep vein thrombosis and a clot in her lung.the nurses were in general nice,but it seemed that they didnt really talk to each other regarding mums treatment.my mum died in queens hospital exactly 4 weeks after being admitted on 29th march of Hospital aqquired pnuemonia.i could say alot more about her care in hospital but i think there isnt anything positive to add to our experience.

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Response from Queen's Hospital

I am so sorry to hear about the death of your Mum. Please accept our sympathies at this time. I am also very sorry to hear that you had concerns about the care she received at Queen’s. Even though a condition like a chest infection needing hospital admission can be very serious, we would want to make every patient and their family feel cared for, even if it isn’t possible to save their life. If you have any questions about the care she received, or about how we could improve care in the future, please could you make contact with the PALS team on 01708 435454 or email PALS@bhrhospitals.nhs.uk. With sympathy Flo Panel-Coates Director of Nursing

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