About: Royal United Hospital Royal United Hospital Bath BA1 3NG
I was referred to the RUH around Christmas for a booking with the ENT consultant. i was initially given an appointment for 6 weeks time at a different hospital but was later informed the hospital i had booked for did not have an ENT consultant and was given an earlier date at in mid january for RUH. When waiting to see ENT i waited for well over 4 hours to be treated by a Locum. Afterwards I was sent to pre-op assessment where i was informed I could do the assessment then or come back another day. I opted to stay and was waiting again for a further 3 hours. I was then given a date for surgery at the end of april but was told 2 weeks before the date that I would have to attend another pre-op assessment and it was not explained to me why I had to attend another. Upon attending my 2nd pre-op assessment even the nurses were confused as to why i was in for a 2nd time! Again waited for another 2 hours and while waiting a young lady was conducting a personal questionnaire of each person int he waiting room concerning peoples sexual orientation where everyone could hear. I was recently contacted the day before my surgery (12 hours before admission) to say my surgery had been cancelled due to bedding crisis. The lady who called me was very unsympathetic to the fact I have been waiting for treatment so long and been messed about - I have had constant pain in my forehead, nose and i cannot breathe through my nose at all. I recently took sick leave from work for 2 weeks to allow for recovery of the operations and due to cancelled surgery I am now over £500 out of pocket due to unworked hours and will be again when i finally get my surgery. I have reached the 18 week maximum waiting time and am not hopeful at being treated any time in the near future. very frustrating and no one seems to want to explain anything to me. The NHS and RUH have messed me round far too much with little to no explanation. I also suspect I will have to attend a 3rd pre op assessment appointment before I can even attempt to get my surgical procedure done.