"appaling and dangerous treatment at van geest"

About: Stamford & Rutland Hospital

Anything else?

if you are given a chioce do bot take a relative to the john van geest. We have an official complaint in about the appaling care given to my relative and subject to next meeting will be talking to cqc. This is supposed to be a rehab centre but its actual rehab is just to getv through the requisite tests that mean a patient can be discharged. The only staff that showed professional behaviour were the ward clerk, cleaners and porter, and for them i have nothing but praise. After putting in a complaint for falsified records, we got an apology and a new letter....but nothing was done about the false recording, just the apology. The fact that they recorded incorrect and misleading information was glossed over, hopefully this will be taken more seriously in a face to face.I visited at least three times a week over the month plus that my rekative was there, and each time saw issues from lack staff, to rudeness, to false recording information in patient records, and am sure others were having the same byt did not know where to look to see the truth. I will never recommend anyone be sent there, although am sure this will be answered as being a one off, exceptional circumstances, etc. I was talked to rudely, and that was a he tip of the iceberg.

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Response from Stamford & Rutland Hospital

We are very sorry to hear that your experience of Stamford Hospital was not of the quality we that we aim to provide.

In order for us to look into these issues more closely and provide you with feedback it would be helpful if you could contact Lesley Crosby, Assistant Director of Nursing and Care Quality, who will be more than happy to arrange a face-to-face meeting to discuss. Lesley can be contacted via email on lesley.crosby@pbh-tr.nhs.uk or via telephone on 01733 677922. We take all comments very seriously and strive to ensure that we use them to continuously improve patient experiences.

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