"I was offered an appointment that was sooner than I had imagined"

About: Telford referral and quality service (TRAQS)

(as a service user),

I haven't been in the area long, but I have had 2 referrals. I was surprised to be contact by TRAQs but on both occasions I was offered an appointment that was sooner than I had imagined. I accepted an out of area appointment as my local hospital had long waiting lists. I was able to access appointments that would not fit in with work so I did not need to book time off.

Much better than a specific hospital sending me the next affordable appointment to suit them. I was also impressed that the hospital had received my referral.

Only downside - GPs don't explain this will happen.

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Responses

Response from Cathie McKenzie, Patient Advisor, TRAQS, NHS Telford and Wrekin CCG

Thank you for taking the time to provide feedback to the TRAQS team.

I'm disappointed read that your GP did not give you a leaflet explaining the TRAQS process and that you would be contacted to discuss your options by the TRAQS team. However, I am pleased that we were able to arrange an appointment which fitted in well around your commitments.

Your feedback is very much appreciated and will be will shared with the team

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