"Benefits help at Wells Road Centre, Nottingham"
About: Nottinghamshire Healthcare NHS Foundation Trust Nottinghamshire Healthcare NHS Foundation Trust Nottingham NG3 6AA
Posted by Advocacy Together (as ),
Posted for Patient BB (not real initials) by the advocacy service in their words.
I have recently learnt that the hospital benefits officer is being made redundant. This fact has not been widely publicised to patients and I am concerned that there are no suitable alternative arrangements in place to replace this valuable support. I have along with other patients received excellent support from the benefits officer in sorting out my finances. Welfare benefits is a complex area especially in view of recent changes to the benefits system and I am concerned that patients in the Wells Road Centre will not have expert assistance. Whilst there may be alternatives available in the community patients here cannot make use of these facilities. Patients cannot access the Internet for this information. How will this important need be met when the benefits officer leaves?