"Neck pain clinic"

About: Southend Hospital / Pain Management

(as the patient),

The dr was given a MRI scan disc I had done privately and threw it aside and refused to look at it. Then waited for over 6 months for follow up appointment even tho I'm in extreme pain.

I found the Dr very cold and unsympathetic and rude. I have recently been told the problem is my spine which had the MRI disc been looked at would have been realised instead of giving me steroid injections in my neck that were needless.

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Responses

Response from Steve McEwen, Patient Experience Lead, Patient Liaison, Southend University Hospital NHS Foundation Trust

Dear Fred Bloggs,

I am sorry to learn of your concerns. If you want to contact me either by e-mail (complaints@southend.nhs.uk) or by phone (01702 385144) then I will be happy to look into this further for you.

I look forward to hearing from you.

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Response from Southend Hospital

I am sorry to learn of your experience. If you would like us to look into this further, please contact our complaints team via complaints@southend.nhs.uk

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