"Excellent service received at the Minor Injuries..."

About: St Albans City Hospital

Anything else?

I attended the Minor Injuries Unit with a flake of dried paint firmly lodged under one eyelid.

I arrived on a Monday morning and was quickly and efficiently processed and registered by the receptionist.

I waited a mere 15 minutes before being called in to see a nurse.

The nurse was very friendly, had excellent interpersonal skills and and put me immediately at ease. Her experience and medical knowledge shone through, and she had my eye sorted out in no time. She even tested my vision with an optician's sight test. She gave me the necessary 'after care' advice and instructions as well as antibiotic cream and a painkiller.

She scheduled a follow-up appointment three days later, during which she re-examined my eye and re-tested my vision.

Overall, I was mightily impressed with the excellent care and attention I received.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St Albans City Hospital

Hi Bruno, thank you for kindly taking the time to comment on your experience with us at St Albans’ Minor Injuries Unit. We're delighted to hear that you were so impressed with the efficient, caring and knowledgeable service of our staff during your recent visit. The team value giving this service to each and every patient they can, and its great to hear this reflected in your comments on both our receptionist and nurse. We will, of course, pass on your kind comments to the staff involved in your care. In the meantime, if you would be willing to nominate one of them for our staff awards scheme for excellence, please do have a look at our awards page: http://www.westhertshospitals.nhs.uk/about/staffawards/default.asp

  • {{helpful}} of {{total()}} people think this response is helpful

Updates, changes and questions related to this story