"My late mother's care"

About: County Durham PCT / District nursing University Hospital Of North Durham / Older people's healthcare

(as a carer),

My mam was admitted to Durham hospital being sick, couldnt get her breath.

A nurse knocked mam's leg getting her into bed. Mam had cellulitus, swelling to right leg, had chronic kidney disease, diabetic, copd xmas day 2011 needed beds. No ambulances.

Mam sick after lunch in 24hrs, given 600mgs tramadol, nurse again knocked mams right leg same place caused tear to skin. been sick. discharged her.

When mam got home, leg pouring of blood. high as a kite. should never have been discharged.

Two days after, mam dizzy, had fall, fractured humerus. Rush job a and e, went to care home rehab six weeks. No pressure sores on admission, when discharged had sores left hip, right hip, heels, sacral, right elbow.

Came home having to be hoisted. Never turned through night and carers four times a day not being turned every two hours.

Tramadol 400mgs a day. Overdosed. She was sick so paramedics came took to hospital. Sepsis mam on ward six weeks. Six days after admission, took medication from her, stopped blood takes, commence pathway. never weighed from admission.

Put mam on Liverpool Care Pathway dnr (do not resusciate) without mine or mams consent. Said she was comfortable, in no pain, nurse pump syringed diamorphine etc caused seizures.

She was suffering in pain, mentally and physically. An undignified death.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your mam's admission to University Hospital North Durham. Firstly, I would like to offer condolences to you and your family for the loss of your mother. I am very sorry to hear that you were unhappy with the care provided and would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk Alternatively, you can write to us at the following address: - Patient Experience Team Darlington Memorial Hospital Hollyhurst Road Darlington County Durham DL3 6HX If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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