About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
Doctor had prescribed an item for a patient - handwriting was illegible
Contacted switchboard whom were very helpful although no-one picks up phone when transferred to the ophthalmology department. Tried several times but the same issue, had the phone put down on more than one occasion which is rude and very unprofessional. I even attempted to contact the department the following day but no answer/no response - in the end had to write dosage as per in the BNF.
This is a enquiry revolving around ensuring the patient receives the correct dose which should be the departments primary concern.
I am very dissatisfied and hope you improve your service in order to become more accessible and ensure patient safety is kept to a high standard.
To be blunt it's a disgrace and risking the integrity of all medical profession and the NHS. Please provide handwriting lessons to some of you colleague.