"Wife in pre op for 7 hours"

About: Croydon University Hospital

Anything else?

An absolute hellish time at Mayday hospital. My wife was booked in for a 45 minute procedure and she has been waiting for seven hours. The only explanation I have been given is that everyone arrives at the same time and the doctors decide who to see first. I have never seen such a disorganised, mismanaged and entirely unhelpful department in my life, at a hospital or otherwise. Surely a manager could streamline this process To prevent patients having to become unnecessarily stressed and uncomfortable without being able to eat or drink for hours and hours before they are seen for the operation. It is an absolute disgrace that this should be allowed to happen in a modern hospital where there should be a very modern organisational system.

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Responses

Response from Croydon University Hospital

First of all we are so sorry you and your wife had such a distressingly long wait.

When people attend for day surgery we are able to stagger their arrival times but with main theatres it is less easy as the order in which operations are carried out depends on a number of different factors. However that is not an excuse and we are working hard at the moment to find a solution which involves “locking down” the theatre list 7 days in advance to allow better planning.

We aren’t at that stage yet and we are sorry that you had such a difficult time. If you would like to talk to someone about it you are very welcome to contact our PALS team on 020 8401 3210 or email TalkToUs@croydonhealth.nhs.uk

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