"Severe pain to spine (lumbar) & r. leg"

About: Pontefract General Infirmary

Anything else?

Taken by family member (1st time) Sunday tea time because of extreme level of pain & inability to mobalise/stand/laydown.

After booking in was left sat in great pain for just over 80 minutes before i was summoned by a nurse into the treatment area? to spend approx 1minute providing details of my symptoms. I was thentold to go back to the waiting area until called back to see a Doctor.

After waiting for 2hrs & 30mins. I 'hobbled' to the reception desk to ask how much longer i would have to wait as i was in extreme pain.

I was called back through to the treatment area approx 20mins later where i was examined by a female Doctor. I was prescribed pain medication and told to go home and rest.

A couple of days later i had to ring for an ambulance at approx. 6:15am as the pain had become excruciating & was now down the whole of my R. leg. On arrival the paramedics did there'thing' and told me they were going to take me to Pontefract Hospital. However, A&E would not be open for arrivals until 8:00AM. At 7:50am

I was taken into the A&E & my case details passed on to the Nurse; who said: "Youdo no that we don't start work until 8". At no point did a single member of staff acknowledge me.

I was taken to a side investigation room and asked to remove my trousers. I was left waiting for over 30mins before a 'Nurse'came & took my blood pressure. I sat in great distress listening to arriving staff chatting & organising tea & coffee for everyone!

A further 20mins later a male Doctor came in and gave me a 'thorough' check over. Because i was not showing signs of problems with my bowel & bladder i was told there was nothing else to be done other than up my pain relief meds. & told to go to the Pharmacy to pick up.

Dispite it been blatantly obvious that i could hardly move i was offered no assistance in transffering to the Pharmacy. In trying to make my way to the pharmacy i almost passed out with the pain & effort. fortunately my wife came and found me & a wheelchair to sit in whils she organised the new meds and car drive home.

Why was i not offered an x ray? AnMRI scan? Why did no one 'Care'? Where was the 'Respect'? "From cradle to grave" we have been promised we will be looked after.

I am ashamed & shocked that i witnessed & encounted first hand NHS 'professionals' conduct them selves in such an unacceptable way.

Clearly to everyone-surely as some on in so much pain & discomfort why have i had no treatment?

To cut a long story short (having to be urgently admitted to Pinderfields Hospital as reffered by my GP) I have a MRI scan booked for the begining of May!

I really don't know how i am going to cope and wait for such a period of time just for a scan to establish what treatment is needed.

I believe and fear that this Hospital will have hindered and may in fact have caused further damage to my spine as i have been left suffering and in great pain for far too long.

Ticking boxes is not providing care.

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Response from Pontefract General Infirmary

We would be pleased to investigate these concerns if the patient would like to contact us directly ( pals@midyorks.nhs.uk)

With regard to the comment about x rays/MRI, these carry a risk in themselves and would only be arranged if the examining clinician felt it appropriate. They are not routinely "offered".

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