"Patient Care."

About: St George's Hospital (Tooting) / Accident and emergency St George's Hospital (Tooting) / Trauma and orthopaedics

(as the patient),

I have attended a few appointments at St Georges Hospital in Tooting. Sadly I have experienced disappointing care from some nurses and doctors. Some of the nurses I met lacked professional knowledge as well as care. Years ago the situation in this regard was much more impressive. Some nurses who were participating in the post operative hand clinic didn't seem interested in the pain their patient was experiencing or to be very professional. The registrar or surgeon who operates is meant to see the patient's wound after a few weeks (according to what A&E told me) but it doesn't seem they are available to take care of their patients. Instead I saw another Surgeon but again it felt they lacked interest in their patient's wound or at least they seemed to show minimal interest.

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Responses

Response from St George's Healthcare NHS Trust

Thank you for taking the time to comment on your experience at St George’s Hospital.

This is not the level of service and care that staff seek to provide to patients and your comments will be passed on to the management team responsible for trauma and orthopaedics.

If you would like to receive a personal response to your concerns then please do not hesitate to contact our Patient Advice and Liaison Service (PALS): pals@stgeorges.nhs.uk or the complaints and improvements department: complaints.compliments@stgeorges.nhs.uk.

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