"Physio from Hertfordshire Community NHS Trust"

About: St Albans City Hospital / Physiotherapy

(as the patient),

I recently finished 6 sessions of physiotherapy at the Maple unit at St Albans City Hospital.

Tracy was the physio, she gave me good treatment, was patient and encouraging and gave me good advice.

The waiting room was bright and cheerful and had good displays of patient information. (Not that anyone as far as I could see had to wait there for more than a few minutes before being called in! )

The receptionist was always pleasant to everyone.

I appreciated being able to book appointments early in the day.

My back problem is much improved and it is a joy to be able to get to sleep comfortably at night.

Thank you to all concerned.

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Response from Linda Norton, Clinical Quality Manager, Patient Experience Team, Hertfordshire Community NHS Trust

From Gillian Porter, Service Manager, Acute Therapies, Hertfordshire Community NHS Trust

Thank you for your comments about the Physiotherapy Service delivered by Hertfordshire Community NHS Trust in St Albans City Hospital. It is good to know when we are getting things right and that your treatment has been effective and you are pleased with the care you have received. We are pleased that you found useful information in the waiting area and could book a convenient appointment for your treatment. We put patients at the heart of everything we do and improve through continuous learning from feedback and comments. The Trust’s vision is to become a leading light in the provision of innovative programmes of care which maintain and improve the health and wellbeing of the people of Hertfordshire and other areas served by the Trust.

We also recognise the importance of supporting our staff in achieving our aims and objectives and your comments and thanks have been passed on to the staff in Maple Unit at St Alban’s City Hospital.

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