"We are too short staffed to give him the care he..."

About: Royal Surrey County Hospital

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My elderly uncle was admitted by ambulance to the A&E department on Wednesday evening suffering with a high INR level and apparently needing a vitamin K transfusion. We were told this by nursing home.

We tried unsuccessfully to ring A&E all evening.

Today I finally got through to be told that he was still in A&E and needed to be admitted but there were no beds. I explained he had several medical conditions including dementia and was told that although he needed 1:1 care it was not available due to staff shortages. He wanders off if not supervised, has toile ting issues, cannot speak and chokes on food if not given support with eating and is now in an unfamiliar environment, lacks nursing care and will be there until a bed can be found. The nurse I did speak to just told me he had been there for more than the allocated 4 hours!

No one could tell me what was the medical problem, the treatment, the prognosis or even who to talk to. I don't live locally and find this lack of care appalling.

What do I do?

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Responses

Response from Royal Surrey County Hospital

Thank you for sharing your feedback with us. We are very sorry to hear about both yours and your uncle's experience. To enable us to look further in to this I would encourage you to contact our PALS team http://www.royalsurrey.nhs.uk/Patient-Advice-and-Liason-Service You can contact PALS by phone on 01483 402757 (direct line) or via the hospital’s main switchboard number - 01483 571122 – on extension 2059. You may also write to the PALS service at Royal Surrey County Hospital, Egerton Road, Guildford GU2 7XX, or e-mail rsc-tr.PALS@nhs.net Kind regards, Royal Surrey County Hospital

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