"Eye Centre (Emergency Unit)"

About: Princess Alexandra Hospital (Harlow)

Anything else?

From the moment I arrived as a nervous and slightly frightened patient, I was put at ease by an extremely friendly gentleman on reception. I expected to wait hours and had actually brought two books with me, but within minutes an efficient and friendly nurse made a note of my problem and less than 10 minutes later I was seen and treated by a doctor. My experience was in stark contrast to the horror stories I have watched on tv or read in the media.

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Responses

Response from Princess Alexandra Hospital

The Princess Alexandra Hospital NHS Trust is working hard to improve services and ensure patients receive high quality care the first time, every time.

It is really pleasing to receive your feedback and we will ensure that this is fed back to the Emergency Department. As an organisation we know what kind of experience we want patients and their families to have here. Your description of the care received by your family member does describe exactly the kind of experience we want to ensure we deliver every day, for every patient.

If ever you have an experience where you believe we need to act on your feedback to improve or learn lessons for the future, please ensure you leave a message here or contact the Patient Experience Team on 01279 82 70 84.

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