"Patient morale"

Anything else?

Following my brain surgery the pleasant atmosphere created by the staff helped lift my spirits and aided my recovery. I was able to joke with the staff which made me feel "normal" again.

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Responses

Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience.

Your comments have been passed onto the senior staff responsible for the area you visited; they will ensure they are shared with their teams.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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