"GP apologised for A&E staff's total disregard!"

About: Good Hope Hospital

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This weekend my daughter (aged 20) had a very severe allergic reaction to her friends dogs - her face and eye completed swelled up and she was having trouble breathing (she luckily had her inhaler with her) so her friend took her to A & E at Good Hope - the receptionist was completely unhelpful sending her to 'majors', when she got there a nurse said 'we're full - go back to reception', back at reception she was told 'it's at least a 3 - 5 hour wait' so she gave up and went home. She got some antihistamines and that relieved the swelling a bit.

She then went to our GP the next day who was very shocked that the hospital hadnt dealt with her immediately on arrival to hospital. she said it was obviously is was a very serious allergic reaction!

The GP said next time she should call 999!

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Response from Good Hope Hospital

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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