About: Royal Bournemouth General Hospital

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The receptionists are the only good thing about this Department. They are unfailingly polite, efficient, kind and helpful. Most of their nursing colleagues, unfortunately, are not.. Some of the junior doctors seem to care.

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Response from Sue Mellor, Patient Experience Lead, Royal Bournemouth & Christchurch Hospitals NHS Foundation Trust

Dear Jenny

Thank you for telling us about your experience.

We are very sorry to hear that your experience on this occasion was below the standard we endeavour to provide.

We do take all feedback very seriously and use it to educate staff and inform the services that we provide.

Thank you for noting that the reception staff were polite and efficient but if you would like to make further comment regarding the nursing staff please do contact our Patient Advice and Liaison Service (PALS) team on 01202 704886 who will assist you.

Thank you once again for your feedback which we will share with the department.

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