"not listening to persons acting on best interest..."
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
I recently had an unfortunate trip to A&E with a friend as during a night out she went from dancing beside us, to being found in the toilet completely unconscious within minutes. My friend was clearly spiked, we rang an ambulance as she was unresponsive. One of us traveled with her to A&E. When they arrived at A&E our friend was sent to the waiting room while staff attended to our friend. Two of her friends now turned up, the three of us sat in the waiting area together where no information was given to us of her current state, leaving us concerned and worried, lack of communication. When one of us was then allowed into see her she had IV fluid running with a tourniquet still tied around her arm our friend then remove it even tho staff had attached the fluids. She had also at this stage vomited some frothy blood. We then spoke with the staff members explaining our concerns that even tho she was drinking this behavior was completely out of character, that the bar staff were talking with her 30 minutes before she was unconscious, The staff then proceeded to say that she would be ok once she sobered up. We replied that this was not drink induced, thus not understanding her individual needs we then asked the staff when she had her bloods done was the a toxicity screen done the response was no as this was not protocol that she would have had to end up in the resus room before this blood test was done. At this stage we pleaded with staff that this was not in her character that we as members of staff from the hospital where acting as an advocate for our vulnerable friend at which they shrugged and stated again this was not protocol showing lack of care compassion. I feel that because we had had a drink the staff would not listen to us but we know our friend. When our friend eventually came around she was answering questions and stated to staff that she worked there at which staff from a&e knew one of her colleagues and used this opportunity to ask for gossip from the ward, even if this was just alcohol my friend was in a vulnerable position and the staff tried to exploit this. The whole experience has embarrassed my friend so much that she felt she could not return the following day to request this blood test. which means that the person who put my friend in this position could again do this to another girl who could end up much less fortunate than her. We understand that A&E see drunk people on daily basis but when family or friends are concerned and the patient is unable to speak for themselves then they need to be listened to.