"Disgusted!"

About: Queen Elizabeth The Queen Mother Hospital

Anything else?

Being a first time mum i would have expected a bit of support and guidance from someone who calls themselves a qualified midwife. My birthing plan was non existent and the aftercare here is disgusting! The midwifes attitudes are unbelieavably terrible, no consideration for your feelings! Lack of facilities & essentials! One registrar and paedatrician between 2 big wards! Joke! The midwifes spend more time in the offices having a coffee & mothers meeting than caring for their patients! They only come and seen you if you ring your buzzer and even then i have been made to feel like that was a chore for them. Never again at this hospital! Would not recommend to anyone! A nurse from MLU dep is the only credit to this whole place! Been here a week playing the guessing game as you will only ever get your results from any test back if your constantly chasing them! Baby and me home hopefully soon and then will start my letter of complaint and believe you me it's going straight to the top!

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust

Thank you for providing feedback and I am very sorry to hear that you are unhappy with the care you are experiencing. I will try to get Sue Eve's to speak with you before you leave hospital and for someone to contact you to see if you would like to talk about your concerns when you are at home. I will ask the Head of Midwifery to investigate your complaint - we do take feedback seriously and would hope to learn from the concerns you have raised.

Thank you again for your feedback.

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Response from Queen Elizabeth The Queen Mother Hospital

We are sorry to hear of our experience at what is such an important time in your life. Your comments will be reported to the Matron in charge of maternity services as it is important to learn from all feedback. We understand that you wish to make a complaint and would ask that you contact the patient experience team at

ekh-tr.patientexperienceteam@nhs.net and they will be able to advise you on how best to take your complaint forward. Your comments have already been recorded onto the Patient Experience Team database and this will also be fedback to the divisional leads. We hope that you and your baby are doing well and that you will feel able to contact us to discuss your concerns.

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