"fracture clinic"

About: Manchester Royal Infirmary / Accident and emergency Manchester Royal Infirmary / Trauma and orthopaedics

(as the patient),

I recently attended A&E at Manchester Royal Infirmary with a stress fracture in my foot. My experience in A&E was very positive the doctor, x-ray and nursing staff were all very helpful and I was given an appointment for the fracture clinic 2 days later.

At the fracture clinic I had a very different experience. The receptionist I met was not very polite when I first went into the department which I assumed was because they were busy. After a 45 minute wait, I eventually saw the consultant. Now I am by no means clueless as I work as a staff nurse in another hospital so I had a bit of knowledge but the consultant gave me no real information and gave me no advice. As I live in a different part of the country and was only visiting Manchester, he told me I should go to them. He then told me to follow a nurse with no real explanation and I found myself in the plaster room where the nurse informed that the consultant wanted me in a cast. I found the whole experience very disorganized and very unhelpful which is a shame as I had a good experience in A&E. I understand the staff are under great pressure but it would have not taken the consultant much more time to give me a little more information.

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Response from Central Manchester University Hospitals NHS Foundation Trust

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care in the Emergency Department It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought the doctors, nurses and radiographers were very helpful. I can assure you that we have passed on your thoughts to the departments and the staff involved.

We are very sorry to receive your comments and concerns about your experiences in the fracture clinic. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you.

The Patient Experience Team

Central Manchester University Hospitals NHS Foundation Trust

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