"Happy with referral process"

About: Royal Shrewsbury Hospital / Trauma and orthopaedics Telford referral and quality service (TRAQS) The Princess Royal Hospital / Trauma and orthopaedics

(as a service user),

Referred to hospital care by my doctor/medical practice. I contacted TRAQS - they gave me the first available appointment in early at Royal Shrewsbury Hospital.

I tried to contact the x-ray department at the Princess Royal Hospital (Telford) but there was no answer. I was then referred to the patient complaints department. I was dealt with expertly - all questions were answered and advice given.

The appointment was conducted sympathetically and expertly with advice and the next stage suggested.

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Many thanks for taking the time to feedback your experience, TRAQS aims to provide an efficient and supportive service for patients. Therefore positive feedback is always appreciated

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